Here’s the detailed alignment of evidence and document sections supporting the claim for “Seat Mismatch on Rebooked Flight,” using Exhibits A to N and Exhibits 1 to 34:

 

Alignment of Exhibits with "Seat Mismatch on Rebooked Flight"

Exhibit Reference

Description

Relevance to Claim

Exhibit E

EasyJet Supervisor Manager Computer Screenshot

Provides evidence of the seats being reassigned on the rebooked flight, placing the claimant and their companion apart despite having paid for seats together.

Exhibit F

Trip.com Invoice of Purchases

Reflects the original booking details, including the purchase of adjacent seats, which were not honored during the rebooked flight.

 

Relevant Sections of the Document Supporting the Claim

Section Title

Details Supporting "Seat Mismatch on Rebooked Flight"

Outbound Journey: Rebooking Process

Chronicles the events during the interaction with the EasyJet supervisor, who assured that all arrangements, including adjacent seating, would be honored on the rebooked flight.

Analysis and Findings

Highlights the failure of EasyJet and Trip.com to uphold the originally purchased seating arrangement, resulting in unnecessary inconvenience.

 

Key Evidence from "Exhibits 1 to 34"

Exhibit #

Details

Exhibit 6

Invoice showing payment for adjacent seating on the original booking, providing evidence of the claim.

Exhibit 19

Communication logs detailing complaints raised about the seating mismatch on the rebooked flight.

 

Key Points of the Claim

  1. Paid Adjacent Seats Not Honored: Despite paying for specific adjacent seats, the rebooked flight placed the claimant and their travel companion in separate rows.
  2. Assurance from Supervisor: The EasyJet supervisor assured that the purchased seating arrangement would carry over to the rebooked flight, which was not fulfilled.
  3. Inconvenience Caused: The seat mismatch created unnecessary stress and discomfort, disrupting the claimant's travel experience.
  4. Evidence of Payment: The invoice and related documentation provide clear proof that the claimant paid for adjacent seating, which was not delivered on the rebooked flight.

This structured summary ties the Seat Mismatch on Rebooked Flight” claim to specific exhibits and document sections, offering robust evidence to support your position.